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Privacy Policy

Last Updated: 12 August 2026

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Metti Essence Metti Essence we respect your privacy and is committed to protecting your personal information. We are an online skincare business based in Adelaide, South Australia, Australia, selling and shipping products to customers worldwide through a dropshipping model.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

Where applicable, we process personal data in accordance with the European Union General Data Protection Regulation (“GDPR”), the UK GDPR, and applicable Australian privacy laws.

For privacy-related questions or requests, please contact us at mettirr123@gmail.com.

 

1. Personal Information We Collect

Depending on how you interact with Metti Essence, we may collect the following categories of personal information:

  • Your name

  • Email address

  • Telephone number, where provided

  • Billing and shipping addresses

  • Order and purchase information

  • Payment and transaction information

  • Communications you send to us

  • Customer service enquiries

  • IP address

  • Browser type and device information

  • Website activity and interaction data

  • Cookie identifiers and similar online information

  • Marketing preferences and consent records

When you make a payment by credit or debit card, payment information may be collected and processed directly by the payment provider used through our website. Metti Essence does not necessarily receive or store your complete card number or card security code.

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2. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an order through our website;

  • Enter your billing or shipping information;

  • Contact us by email or through a website form;

  • Create an account, where available;

  • Subscribe to marketing communications;

  • Participate in promotions or provide feedback; or

  • Otherwise voluntarily provide information to us.

Certain technical information may also be collected automatically when you access our website through cookies, server logs, analytics technologies, and similar tools.

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3. How We Use Your Personal Information

We may process your personal information to:

  • Process and fulfil orders;

  • Arrange shipping and delivery;

  • Provide order confirmations and delivery updates;

  • Process payments, refunds, and transactions;

  • Communicate with you regarding purchases or enquiries;

  • Provide customer support;

  • Detect and prevent fraud, misuse, or security incidents;

  • Maintain and improve our website and services;

  • Analyse website performance and customer interactions;

  • Maintain appropriate business and transaction records;

  • Comply with tax, accounting, legal, and regulatory requirements;

  • Establish, exercise, or defend legal claims; and

  • Send marketing communications where you have consented or where otherwise permitted by applicable law.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

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4. Legal Bases for Processing Under the GDPR

Where the GDPR applies, we process personal information only where we have a valid legal basis. Depending on the circumstances, this may include:

Performance of a contract: Processing information necessary to accept, process, fulfil, and deliver your order or provide services you have requested.

Legal obligations: Processing information where necessary to comply with applicable laws, tax obligations, accounting requirements, or lawful requests from authorities.

Legitimate interests: Processing necessary for our legitimate business interests, such as protecting our website, preventing fraud, improving our services, and managing our business, provided those interests do not override your fundamental rights and freedoms.

Consent: Where required, we may rely on your consent, including for certain marketing activities and non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

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5. Dropshipping Suppliers and Order Fulfilment

Metti Essence operates using a dropshipping business model. This means that products may be stored, packaged, and shipped directly to you by third-party suppliers or fulfilment partners.

To fulfil your order, we may provide relevant suppliers and fulfilment providers with information reasonably necessary to process and deliver your purchase, such as your:

  • Name;

  • Shipping address;

  • Contact details;

  • Products ordered; and

  • Other information necessary for fulfilment or delivery.

Our suppliers may operate outside Australia and, depending on the supplier used for your order, outside the European Economic Area (“EEA”) or the United Kingdom.

We require service providers to handle personal information appropriately and only provide information that is reasonably necessary for them to perform the relevant service.

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6. Wix and Website Hosting

Our online store is built and hosted using the Wix platform. Wix provides the technological infrastructure through which we operate our website and online store.

As a result, personal information may be processed or stored through Wix's systems, databases, applications, and infrastructure. Wix may process information in accordance with its own privacy practices and applicable agreements.

 

7. Payments

We accept payments by credit or debit card through payment processing services integrated with our Wix website.

Payment processors may collect information required to authorise and process your transaction, including card information, billing information, transaction details, device information, and information used for fraud prevention.

Payment processors operate under their own privacy policies and security practices. Metti Essence does not control all aspects of how an independent payment processor handles your personal information.

Where possible, payment information is handled directly by authorised payment processors rather than being stored directly by Metti Essence.

 

8. Other Third-Party Service Providers

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

  • Dropshipping suppliers;

  • Product fulfilment providers;

  • Shipping and courier companies;

  • Payment processors and financial institutions;

  • Wix and website infrastructure providers;

  • Email and communications providers;

  • Analytics providers;

  • Advertising and marketing providers, where used;

  • Fraud prevention and security providers;

  • Professional advisers, including accountants and legal advisers; and

  • Government authorities, regulators, courts, or law enforcement where disclosure is legally required.

We do not disclose personal information to third parties for purposes unrelated to operating our business unless you have authorised the disclosure or it is otherwise permitted or required by law.

 

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small data files stored on your device that can help websites function, remember preferences, maintain security, understand website usage, and provide certain features.

Our website may use:

Essential cookies necessary for website security, shopping-cart functionality, checkout, payments, and other core website features.

Functional cookies that remember preferences and improve website functionality.

Analytics cookies that help us understand how visitors interact with our website and improve its performance.

Marketing or advertising cookies, where applicable, which may be used to measure advertising effectiveness or provide relevant marketing.

Where required by applicable law, including the GDPR and applicable ePrivacy requirements, non-essential cookies will not be placed until you have provided appropriate consent.

You may accept, reject, or manage non-essential cookies through the cookie controls available on our website. You may also configure your browser to block or delete cookies, although disabling essential cookies may affect website functionality.

 

10. International Transfers of Personal Information

Because Metti Essence sells products worldwide and uses international technology providers, suppliers, fulfilment partners, and other service providers, your personal information may be processed in countries other than the country in which you live.

This may include transfers from the EEA or United Kingdom to Australia or other countries in which our suppliers and service providers operate.

Where GDPR requirements apply to an international transfer, we will use an appropriate transfer mechanism where required by law, which may include an adequacy decision, approved Standard Contractual Clauses, or another legally recognised safeguard.

Where Australian privacy requirements apply, we will handle overseas disclosures in accordance with applicable Australian law.

 

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, and regulatory obligations.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise, or securely dispose of it, subject to any legal obligations requiring continued retention.

 

12. Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Our website also relies on security measures implemented by Wix, payment processors, and other service providers.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure. You should therefore take reasonable precautions when providing information online.

 

13. Your Rights Under the GDPR

If the GDPR applies to the processing of your personal information, you may have the right to:

  • Access personal information we hold about you;

  • Rectify inaccurate or incomplete personal information;

  • Request erasure of your personal information in certain circumstances;

  • Restrict processing of your personal information in certain circumstances;

  • Object to processing, including certain processing based on legitimate interests and direct marketing;

  • Data portability, allowing you to receive certain personal information in a structured, commonly used, machine-readable format and, where applicable, have it transmitted to another controller;

  • Withdraw consent at any time where processing relies on consent; and

  • Lodge a complaint with an applicable data protection supervisory authority.

These rights are subject to conditions and exceptions under applicable law.

To exercise a privacy right, contact mettirr123@gmail.com. We may need to verify your identity before completing certain requests.

 

14. Marketing Communications

Where permitted by law, we may send you information about products, promotions, or offers.

Where your consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in the communication or by contacting us at mettirr123@gmail.com.

Withdrawing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations or important information concerning a purchase.

 

15. Children's Privacy

Our website and products are not directed specifically toward children, and we do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe that a child has provided us with personal information contrary to applicable law, please contact us so that we can investigate and, where appropriate, delete the information.

 

16. Complaints and Supervisory Authorities

If you have concerns about how Metti Essence handles your personal information, please contact us first at mettirr123@gmail.com so that we can investigate your concern.

If you are located in the EEA and believe that our processing of your personal information infringes the GDPR, you have the right to lodge a complaint with a competent data protection supervisory authority, particularly in the EU Member State of your habitual residence, place of work, or the place of the alleged infringement.

If you are in the United Kingdom, you may have the right to complain to the UK Information Commissioner's Office where applicable.

If Australian privacy law applies to your complaint, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (“OAIC”).

 

17. Automated Decision-Making

Metti Essence does not intend to make decisions producing legal or similarly significant effects solely through automated processing unless we inform you otherwise and comply with applicable legal requirements.

Third-party fraud prevention or payment providers may use automated systems when assessing transactions. Their processing is subject to their applicable privacy practices and legal obligations.

 

18. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

 

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, service providers, technology, or applicable laws.

When changes are made, we will publish the updated Privacy Policy on our website and revise the “Last Updated” date above. Where legally required, we will provide additional notice or obtain consent before implementing material changes.

 

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a privacy complaint, please contact:

Metti Essence
Adelaide, South Australia

Australia
Email: mettirr123@gmail.com

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