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Shipping Policy

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Last Updated: 12 August 2026

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Thank you for shopping with Metti Essence. We are committed to providing a reliable and transparent shipping experience for our customers worldwide.

Metti Essence is an online skincare business based in Adelaide, South Australia, Australia. We operate using a dropshipping model, which means some products may be shipped directly from our third-party suppliers and fulfilment partners.

Please read this Shipping Policy carefully before placing an order.

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1. Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be sent for processing and fulfilment.

Orders generally require 1–5 business days to be processed before shipment. Processing times may be longer during sales, holidays, promotional periods, product launches, or periods of unusually high demand.

Business days generally exclude weekends and public holidays.

Once an order has entered the fulfilment process, we may not be able to cancel it or make changes to the products or shipping address.

If you need to make a change, please contact us as soon as possible at mettirr123@gmail.com.

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2. Worldwide Shipping

Metti Essence offers shipping to eligible destinations worldwide.

Shipping availability may depend on your location, the products ordered, supplier availability, courier restrictions, and applicable laws or regulations.

In some circumstances, we may be unable to ship a particular product to your country or region. If we cannot fulfil your order, we will contact you and provide an appropriate refund where required.

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3. Estimated Delivery Times

Delivery times vary depending on the destination, supplier location, shipping method, courier, customs processing, and other factors.

As a general guide, orders may take approximately 7–25 business days after dispatch to arrive.

Some international destinations may experience longer delivery times.

Any delivery dates or timeframes displayed on our website are estimates only and are not guaranteed unless expressly stated otherwise.

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4. Dropshipping and Multiple Packages

Metti Essence works with third-party suppliers and fulfilment partners to provide our products.

As a result, products may be shipped directly from different supplier locations.

If you purchase multiple products in the same order, your items may:

  • Be shipped separately;

  • Arrive in different packages;

  • Have different tracking numbers; and

  • Arrive on different dates.

Receiving one package before another does not necessarily mean that items are missing from your order.

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5. Shipping Costs

Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your location, order value, products purchased, shipping method, and available promotions.

From time to time, Metti Essence may offer free or discounted shipping as part of a promotion.

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6. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Please allow time for the courier's tracking system to update after receiving your tracking number.

Tracking information may occasionally take several business days to show movement, particularly for international shipments.

If you have concerns regarding your tracking information, please contact us at mettirr123@gmail.com.

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7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State or province;

  • Postal or ZIP code;

  • Country; and

  • Contact details.

If you notice an error after placing your order, contact mettirr123@gmail.com as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply if the order needs to be resent, to the extent permitted by applicable law.

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8. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, handling charges, or other fees imposed by the destination country.

Unless expressly stated as included at checkout, these charges are generally not included in the product or shipping price displayed by Metti Essence.

Customers may be responsible for paying applicable customs duties, taxes, or import charges imposed by their local authorities.

Metti Essence does not control customs charges or processing times.

We recommend checking your country's import requirements before placing an international order.

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9. Customs Delays

International packages may be inspected or held by customs authorities.

Customs processing may result in additional delivery delays that are outside the reasonable control of Metti Essence and our suppliers.

We cannot guarantee how quickly customs authorities will process an individual shipment.

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10. Shipping Delays

Although we aim to have orders delivered within the estimated timeframe, delays may occasionally occur.

Delays may result from circumstances including:

  • Customs processing;

  • Courier or postal service disruptions;

  • Severe weather or natural disasters;

  • Public holidays;

  • High-volume shopping periods;

  • Supplier delays;

  • Transportation disruptions;

  • Incorrect delivery information;

  • Government restrictions; or

  • Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can assist with investigating its status.

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11. Lost Packages

If your tracking information indicates that your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at mettirr123@gmail.com.

We may need to investigate the shipment with the supplier or shipping carrier before determining the appropriate resolution.

Where a package is confirmed to have been lost in transit, we will provide an appropriate remedy in accordance with applicable consumer laws and our store policies.

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12. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, we recommend first:

  • Checking around your property and any safe delivery locations;

  • Asking members of your household;

  • Checking with neighbours where appropriate;

  • Checking your building reception or mailroom; and

  • Contacting the relevant courier or postal provider.

If you still cannot locate your package, please contact us at mettirr123@gmail.com and we will assist where reasonably possible.

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13. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as reasonably possible at mettirr123@gmail.com.

Please include your order information and, where appropriate, photographs showing the issue so that we can investigate the matter efficiently.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include a replacement, refund, or another solution.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law or other mandatory consumer protection laws.

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14. Returned-to-Sender Packages

Packages may be returned to the sender because of:

  • An incorrect or incomplete address;

  • Failed delivery attempts;

  • Failure to collect the package;

  • Customs issues; or

  • Other delivery problems.

If an order is returned to the supplier or fulfilment provider, please contact us so we can determine the appropriate next steps.

Additional shipping costs may apply to reshipment where permitted by law and where the return resulted from incorrect information supplied by the customer.

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15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at mettirr123@gmail.com.

Because orders may be automatically forwarded to our suppliers for processing, we cannot guarantee that an order can be cancelled after it has been placed.

If the order has already been processed or dispatched, you may need to follow our applicable return procedures.

Your statutory cancellation or withdrawal rights, where applicable, are not affected by this section.

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16. International Customers

Customers ordering outside Australia are responsible for ensuring that products they purchase can legally be imported into their country.

Import regulations for skincare and cosmetic products may differ between jurisdictions.

Where required by law, Metti Essence will comply with applicable restrictions concerning the sale and shipment of products to particular destinations.

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17. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict, or modify rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable consumer protection legislation.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy regardless of other provisions contained in this Shipping Policy.

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18. Changes to This Shipping Policy

Metti Essence may update this Shipping Policy from time to time to reflect changes to our shipping providers, suppliers, delivery options, business practices, or legal requirements.

Any updated policy will be published on our website with a revised “Last Updated” date.

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19. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

Metti Essence
Adelaide, South Australia
Australia

Email: mettirr123@gmail.com

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When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you as efficiently as possible.

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